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Our Commitment to Anti Money Laundering and Counter Terrorism Financing

At The Star we are committed to providing a safe and secure gaming environment for our customers. We have designed our Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) policies to keep our community safe from financial crime and ensure we meet our obligations under the AML/CTF Act 2006.

Under the AML/CTF Act we are required to know who our customers are before we provide gaming services and throughout the customer’s relationship with us. This includes collecting information, ID documents and (from time to time) the source of funds for a transaction or the origin of the customer’s source of wealth.

You play a crucial role in helping us protect the community from criminal activity by understanding our processes and providing necessary information when requested.

Frequently Asked Questions

We will collect your full name, date of birth, residential address, country of citizenship, occupation and Centrelink concession card eligibility. This is to support compliance with our legal obligations and our ongoing commitment in delivering the best gaming experiences in the safest way possible.

A valid passport or a driver’s license is the simplest way for us to verify your identity. One of our dedicated team members can provide more information about acceptable forms of identification when you next visit.

We need you to update your personal details with us whenever your details change. We may also contact you from time to time to confirm your information is current and accurate or to update it (if your details have changed).

Source of wealth refers to the total value of your wealth and describes all the economic, business, or commercial activities that generated your overall net worth. We may ask to collect (and from time to time verify) information relating to the source of your wealth. Our Star team members can provide more information when this has been requested.

To verify your source of wealth, we may ask you to provide documentation that supports the information you have provided. This may include payslips, bank statements, tax records, or information on your business and/or assets. Our Star team members can provide more information when this has been requested.

Source of funds refers to how and where you obtained the funds for a specific transaction or gaming activity. Our Star team members can provide more information when this has been requested.

Your personal information will be collected, stored, and used in accordance with our Privacy Policy, which ensures we comply with our obligations under the ‘Privacy Act’.  We will take reasonable steps to limit access to this information to individuals who require access for the specified purpose.

Information you provide may be disclosed to our related companies and upon request, to relevant regulatory bodies or law enforcement agencies. We will not disclose this information to overseas recipients or use it for any other purpose.

When we request this information from you, it’s because we require it to meet our AML/CTF obligations. If you decline to provide the information requested, we will restrict you from accessing our gaming services and may use facial recognition to identify you for this purpose.

Yes, you may access the hotels, restaurants and car parking facilities on the property outside of the monitored casino boundary after you’ve provided the information requested and are waiting for The Star team to review it.

Depending on the information requested, sometimes your membership card may be deactivated and you cannot use your Star membership discounts while waiting for your information to be reviewed by a Star team member.

We welcome your feedback whether it’s a compliment, suggestion, or a complaint. If you require immediate assistance please contact us on (02) 9777 9000, otherwise please complete a customer feedback form:

Alternatively, please provide your feedback or complaint to a member of our front line team during your visit and they will assist further.

The Star Entertainment Group Limited
ABN 85 149 629 023

Registered Office
Level 3, 159 William Street
Brisbane QLD 4000

Acknowledgement of Country

The Star recognises the continuing connection to land, sea and community of First Nations peoples and we pay our respects to Elders, past and present. We respectfully acknowledge the Traditional Owners of the land on which our properties are located, the Turrbal and Jagera people of the Brisbane region, the Yugambeh language people of the Gold Coast region, and the Gadigal people of the Eora Nation in Pyrmont.

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© The Star Entertainment Group 2021

Craig Dumas He/Him

Gaming Operations Manager/ Proud@TheStar Co-Lead
2024 Network Leader of the Year

Tell Us about yourself.

I joined Proud (formerly known as Spectrum) in 2017 and officially assumed the Co-Lead role in November 2021. I have been part of the company for over 21 years, serving in various capacities.

Why did you join Proud@TheStar?

My journey with Spectrum/Proud began during the marriage plebiscite, a time that placed the LGBTQI+ communities under intense scrutiny. The narrative was often harmful and derogatory, particularly from certain media and public spheres.

My involvement was driven by a deep-seated commitment to be a beacon of support and positivity for those in need. The power of visibility is profound, especially for individuals from diverse backgrounds. Witnessing allies and LGBTQI+ members who embraced their identity with openness and pride inspired me to be true to myself. In turn, I aspired to be that source of encouragement and affirmation for others, fostering an environment where authenticity is celebrated and safeguarded. 

In your opinion, what was your most significant achievement as Co-Lead of Proud@TheStar?

There are so many to list, but I have three achievements that stand out.

The first was being involved with our first-ever successful AWEI Gold Employer status. It was such a fantastic recognition of what Proud and The Star have achieved (and we smashed the previous year’s score, which made it even better).

Secondly, I was invited to help reintroduce a team member who was affirming their gender to their department. It was an absolute joy to see the collaboration from all the stakeholders and how their team welcomed them with open arms. Seeing a person’s growth and change since they affirmed has been remarkable and is the perfect story of how allowing people to be their authentic selves really does create a positive impact.

And lastly, of course, winning Network Leader of the Year and Employer of the Year at the 2024 Australian LGBTQ+ Inclusion Awards.

What does winning Network Lead of the Year mean to you?

I cried. That’s the Piscean in me. In all seriousness, though, I was really honoured to be nominated and a finalist. So, when my name was announced, I was utterly shocked! Without the dedication of the Proud team, we would never have been able to achieve what we had. Being able to co-lead a group of passionate and driven people is an absolute pleasure, and they are what fuelled me to keep going, even when it did get a little tough.

What do we do best here at the Star in terms of D&I?

We involve everybody and create a safe and inclusive work culture. Our PVP shows that we are serious about embedding D&I into our business.

What advice can you give as an outgoing Co-Lead?

Allyship is a crucial part of transforming conversations. Even for those who identify as LGBTQI+, we can still be allies for others within the community. Alarming laws and legislation have been passed in other countries that can significantly impact people’s lives. As a business, The Star is ahead of many in our industry in terms of diversity and inclusion, but there’s still a lot to do. The Trans and gender-diverse communities are starting to feel vulnerable, so let’s continue to work on making The Star a safe and inclusive place for everyone, esp., for trans and gender-diverse team members.

Craig Dumas He/Him

Gaming Operations Manager/ Proud@TheStar Co-Lead
2024 Network Leader of the Year

Tell Us about yourself.

I joined Proud (formerly known as Spectrum) in 2017 and officially assumed the Co-Lead role in November 2021. I have been part of the company for over 21 years, serving in various capacities.

Why did you join Proud@TheStar?

My journey with Spectrum/Proud began during the marriage plebiscite, a time that placed the LGBTQI+ communities under intense scrutiny. The narrative was often harmful and derogatory, particularly from certain media and public spheres.

My involvement was driven by a deep-seated commitment to be a beacon of support and positivity for those in need. The power of visibility is profound, especially for individuals from diverse backgrounds. Witnessing allies and LGBTQI+ members who embraced their identity with openness and pride inspired me to be true to myself. In turn, I aspired to be that source of encouragement and affirmation for others, fostering an environment where authenticity is celebrated and safeguarded. 

In your opinion, what was your most significant achievement as Co-Lead of Proud@TheStar?

There are so many to list, but I have three achievements that stand out.

The first was being involved with our first-ever successful AWEI Gold Employer status. It was such a fantastic recognition of what Proud and The Star have achieved (and we smashed the previous year’s score, which made it even better).

Secondly, I was invited to help reintroduce a team member who was affirming their gender to their department. It was an absolute joy to see the collaboration from all the stakeholders and how their team welcomed them with open arms. Seeing a person’s growth and change since they affirmed has been remarkable and is the perfect story of how allowing people to be their authentic selves really does create a positive impact.

And lastly, of course, winning Network Leader of the Year and Employer of the Year at the 2024 Australian LGBTQ+ Inclusion Awards.

What does winning Network Lead of the Year mean to you?

I cried. That’s the Piscean in me. In all seriousness, though, I was really honoured to be nominated and a finalist. So, when my name was announced, I was utterly shocked! Without the dedication of the Proud team, we would never have been able to achieve what we had. Being able to co-lead a group of passionate and driven people is an absolute pleasure, and they are what fuelled me to keep going, even when it did get a little tough.

What do we do best here at the Star in terms of D&I?

We involve everybody and create a safe and inclusive work culture. Our PVP shows that we are serious about embedding D&I into our business.

What advice can you give as an outgoing Co-Lead?

Allyship is a crucial part of transforming conversations. Even for those who identify as LGBTQI+, we can still be allies for others within the community. Alarming laws and legislation have been passed in other countries that can significantly impact people’s lives. As a business, The Star is ahead of many in our industry in terms of diversity and inclusion, but there’s still a lot to do. The Trans and gender-diverse communities are starting to feel vulnerable, so let’s continue to work on making The Star a safe and inclusive place for everyone, esp., for trans and gender-diverse team members.

2016 SHARE SALE FACILITIES

The Star Entertainment Group announced on 5 April 2016 share sale facilities that provided eligible small shareholders the opportunity to sell their shares without incurring any brokerage or handling costs.

Participation in the separate share sale facilities were open to eligible shareholders whose registered address was in Australia or New Zealand as at 7.00pm (Sydney time) on 29 March 2016 (Record Date) and who were:

  1. registered holders of less than a marketable parcel of shares (i.e. less than $500 worth of shares on the Record Date) (Small Holding Sale Facility); or
  2. registered holders of 5,000 or less shares (but held at least $500 worth of shares) on the Record Date (Voluntary Share Sale Facility).

On 5 April 2016, eligible shareholders were sent a letter together with a Share Retention Form (for the Small Holding Sale Facility) or a Sale Instruction Form (for the Voluntary Share Sale Facility), and Terms and Conditions for the relevant share sale facility.

Both share sale facilities closed at 5:00pm (Sydney time) on 17 May 2016 (Closing Date).

All participants who had their SGR shares sold under either the Small Holding Sale Facility or the Voluntary Share Sale Facility received the same average price of $5.51 per share, which was calculated by dividing the total proceeds from the sale of all SGR shares sold under the facilities by the total number of SGR shares sold under the facilities.

Payment of the sale proceeds were made to participating shareholders on 27 May 2016 in accordance with their payment instructions as recorded on the share register.

Small Holding Sale Facility

The Small Holding Sale Facility was conducted in accordance with The Star Entertainment Group’s Constitution and the Australian Securities Exchange Listing Rules that enables all listed companies to sell shareholdings valued at less than $500 (Unmarketable Parcel).

Based on a share price of $5.68, being the closing price of The Star Entertainment Group (SGR) shares on the Australian Securities Exchange on the Record Date, an Unmarketable Parcel was any holding of 88 shares or less.

Eligible shareholders who wished to retain their Unmarketable Parcel were required to return a Share Retention Form to the share registry by the Closing Date.

Small Holding Facility Key Dates:

  • 29 March 2016 (7pm) – Record Date
  • 5 April 2016 – Facility Opened
  • 17 May 2016 (5pm) – Facility Closed
  • 27 May 2016 – Payment of sale proceeds and mailing of payment advices

Voluntary Share Sale Facility

The Voluntary Share Sale Facility was conducted in accordance with Class Order CO 08/10 issued by the Australian Securities and Investment Commission.

Eligible shareholders who wished to sell their shares under the Voluntary Share Sale Facility were required to return a Sale Instruction Form by the Closing Date.

Voluntary Holding Facility Key Dates:

  • 29 March 2016 (7pm) – Record Date
  • 5 April 2016 – Facility Opened
  • 17 May 2016 (5pm) – Facility Closed
  • 27 May 2016 – Payment of sale proceeds and mailing of payment advices

For full details of the Small Holding Sale Facility and the Voluntary Share Sale Facility, please see the ASX Announcement dated 5 April 2016 in the News section of our website.

POST DEMERGER TAX INFORMATION

The demerger of The Star Entertainment Group (formerly known as Echo Entertainment Group Limited) from Tabcorp Holdings Limited (Tabcorp) was implemented on 15 June 2011 by way of Scheme of Arrangement pursuant to the Tabcorp Scheme Booklet dated 15 April 2011 (Demerger).

As part of the Demerger, Tabcorp sought a ruling from the Australian Taxation Office on the taxation implications for shareholders. On 29 June 2011, the Australian Taxation Office issued Class Ruling CR 2011/66, in accordance with the application made by Tabcorp. A copy of the Class Ruling CR 2011/66 can be viewed here.

A Tax Calculator is provided below to assist shareholders in calculating the Australian capital gains tax cost base allocation for Tabcorp shares and The Star Entertainment Group shares. The Tax Calculator is a general guide only and does not constitute tax advice. Shareholders should seek advice from an appropriate professional adviser on the tax implications of the Demerger based on their own individual circumstances.

Click here to download the Tax Calculator
Click here to access information on the Australian Taxation Office website