A valid passport or a driver’s license is the simplest way for us to verify your identity. One of our dedicated team members can provide more information about acceptable forms of identification when you next visit.

We need you to update your personal details with us whenever your details change. We may also contact you from time to time to confirm your information is current and accurate or to update it (if your details have changed).

Source of wealth refers to the total value of your wealth and describes all the economic, business, or commercial activities that generated your overall net worth. We may ask to collect (and from time to time verify) information relating to the source of your wealth. Our Star team members can provide more information when this has been requested.

To verify your source of wealth, we may ask you to provide documentation that supports the information you have provided. This may include payslips, bank statements, tax records, or information on your business and/or assets. Our Star team members can provide more information when this has been requested.

Source of funds refers to how and where you obtained the funds for a specific transaction or gaming activity. Our Star team members can provide more information when this has been requested.

Your personal information will be collected, stored, and used in accordance with our Privacy Policy, which ensures we comply with our obligations under the ‘Privacy Act’.  We will take reasonable steps to limit access to this information to individuals who require access for the specified purpose.

Information you provide may be disclosed to our related companies and upon request, to relevant regulatory bodies or law enforcement agencies. We will not disclose this information to overseas recipients or use it for any other purpose.

When we request this information from you, it’s because we require it to meet our AML/CTF obligations. If you decline to provide the information requested, we will restrict you from accessing our gaming services and may use facial recognition to identify you for this purpose.

Yes, you may access the hotels, restaurants and car parking facilities on the property outside of the monitored casino boundary after you’ve provided the information requested and are waiting for The Star team to review it.

Depending on the information requested, sometimes your membership card may be deactivated and you cannot use your Star membership discounts while waiting for your information to be reviewed by a Star team member.

We welcome your feedback whether it’s a compliment, suggestion, or a complaint. If you require immediate assistance please contact us on (02) 9777 9000, otherwise please complete a customer feedback form:

• The Star Sydney guest feedback form
• The Star Gold Coast guest feedback form
• The Star Brisbane guest feedback form

Alternatively, please provide your feedback or complaint to a member of our front line team during your visit and they will assist further.