Getting Paid
Receive PO
The Star has a No PO No Pay policy. Commitment to supply goods and/or services should ONLY made once a valid Star Purchase Order has been issued.
Deliver Goods
The Star 7 digit Purchase Order number must be provided with all deliveries. TSEG is not liable for any goods and/or services ordered by phone or via any other form of communication which is not supported by an approved Purchase Order.
Email Tax Invoice
Where should I send the invoices?
The Star Sydney : echo.invoices@star.com.au
The Star Gold Coast : echo.invoices@star.com.au
Treasury Brisbane : echo.invoices@star.com.au
The Star Brisbane : starbrisbane.invoices@star.com.au
Overseas: star.apteamlead@star.com.au
What MUST be on the invoice?
The correct Star ABN or Business name
- The Star Sydney
- The Star Gold Coast
- Treasury Brisbane
- The Star Brisbane
Ensure it is GST compliant and contains:
- Your invoice number
- Full item descriptions and prices
Invoice Scanned
For successful scanning ensure:
- The invoice is sent in PDF format
- The invoice is attached to the email
- The invoice does not exceed 10MB
- The email only contains 1 PDF
- The PDF is NOT Password protected
- Links to invoices are not provided
Invoice Matched
If PO quantity and/or price does not match the invoice your invoice will be sent to a Star team member for variance approval which will delay payment.
Invoice Paid
The Star payment runs are completed every Tuesday
All invoices that adhere to the guidelines in steps 1 through 5, will be scanned within 24-48 hours of receipt with payment made according to contract or agreed payment terms
The Star Master Terms and Conditions can be found here
General enquiries: Any Accounts Payable queries should be sent to Star.Payables@star.com.au